RETURNS OR EXCHANGES

1. Return Period

We are committed to providing a satisfying shopping experience. Customers may request a return within 30 days of the delivery date, subject to the terms of this policy. Returned items must meet the applicable return criteria. This policy does not exclude any rights granted to customers under applicable law.

2. Return Conditions

Automotive parts submitted for return should be kept in their original condition as much as possible and must meet the following criteria:

The item has not been installed, used, or modified, and shows no signs of man-made damage.

The item, along with its accessories, manuals, packaging, and other included materials, should be complete.

Customers must provide the order number, proof of purchase, and necessary photographs of the item.

In cases involving vehicle compatibility, part numbers, or product quality issues, we may request additional information to verify the situation.

For items that have been installed, used, modified, or damaged due to improper handling, we will review the return request based on the specific circumstances, applicable laws, and the nature of the product. Any restrictions on returns do not affect the consumer rights to which customers are entitled by law.

3. Return Request Process

To initiate a return, please contact us via our customer service email and provide the following information:

Order number and date of purchase.

Product name and reason for return.

Photographs of the item or a description of the damage (if applicable).

Contact details and relevant order information.

After reviewing your request, our customer service team will inform you whether the item is eligible for return and outline the next steps. Please do not ship the item back until you have received return confirmation and specific instructions; this ensures your package can be properly identified and processed without delay.

4. Return Address

98-677 KEIKIALII ST, AIEA, HI 96701

5. Return Shipping Costs

Product Quality Issues: If the item has quality defects, was damaged during shipping, was shipped incorrectly, or does not match the order, we will—upon verification and in accordance with applicable laws and specific circumstances—cover reasonable return shipping costs or provide an appropriate solution. Non-quality-related returns: If a customer requests a return due to personal reasons, an incorrect purchase, or selecting the wrong model, the return shipping costs are typically borne by the customer, unless otherwise stated or required by applicable law.

Unconfirmed returns: Items sent back without prior contact may result in processing delays. We recommend that customers obtain return instructions before shipping items back.

6. Refund Processing Time

Once the returned item arrives at the designated address, we will inspect its condition and review the refund request. Upon approval, the refund process is typically initiated within 3–5 business days.

Refunds will be issued to the customer’s original payment method whenever possible. The actual time it takes for funds to appear in your account may vary depending on the processing procedures of the bank, credit card issuer, or payment service provider. The refund amount will be determined based on the original order, fees paid, applicable refund policies, and legal requirements.

7. Damaged, Incorrect, or Missing Items

If the automotive parts you receive are damaged during shipping, missing components, incorrect, or otherwise inconsistent with your order, please contact us as soon as possible. Please provide your order number, photos of the items, and a description of the issue. We will verify the situation and provide a replacement, reshipment, refund, or other appropriate solution based on the specific circumstances.

8. Items Ineligible for Return

We may be unable to accept returns under standard conditions for items damaged due to improper installation, unauthorized modification, misuse, or other causes attributable to the customer. However, if applicable law requires a refund, repair, replacement, or other remedy, we will handle the matter in accordance with the law.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet entered the processing or shipping stage, we may be able to assist with cancellation and process a refund. If the order has already been shipped, the cancellation request may need to be handled according to the return process outlined in this policy.

Thank you for choosing our automotive parts. We remain committed to providing clear and reasonable after-sales service to ensure a positive shopping experience for our customers.